Customer Service Coordinator

About the business:
With a reputation for producing premium products, this dynamic food manufacturing organisation is experiencing considerable growth across all areas. To continue to keep their high standards during this growth period, they require the services of an exceptional Customer Service coordinator to join their team.

About the role:
The Customer Service Representative is responsible for the management of all inbound customer orders; from processing of orders in MRP Easy to communicating with the warehouse to fulfill customer needs to ensure customer satisfaction.

Key responsibilities

• Sales Order Processing - Processing of customer orders to MRP Software

• Checking and validating stock position within MRP/Excel and dispatch warehouse

• Customer service - Responding to and dealing with customers enquiries and complaints.

• Ensuring the high volume of sales orders is processed correctly within the required time frame.

• Deliveries – Receiving and dispatching orders from each warehouse and communicating with stakeholders to ensure orders are delivered in full and on time.

• Customer inquiries - (Incl. Inbound calls & emails) provide service support to all customer inquiries, Handling customer complaints and ensuring a high level of service achieved

Key requirements

• Proven experience in a customer service role preferably within an FMCG environment

• Excellent communication skills with strong phone contact handling skills and active listening
  Strong organisational skills with attention to detail essential

• Customer orientation and ability to adapt/respond to different types of characters

• Proficient with excel, outlook, google drive
  Ability to multi-task, prioritize and manage time effectively

Benefits and perks
The successful candidates will receive an excellent remuneration package and all the tools to succeed in the position.

Next steps
For further information on this fantastic opportunity, forward a current and relevant CV to Peter@segen.com.au. Alternatively, please call our office on 03 8639 5819.