Customer Service Representative
About the business:
Our client provides premium mobility, cloud, collaboration, and network technology solutions which enables their customers to operate with flexibility and speed. Now entering an exciting phase of growth, they are seeking a bright and passionate Customer Service Executive to join their growing team.
About the role:
The Customer Service Executive provides a highly responsive, efficient, and personalised service and are the front-line support for the Mobility and Managed Services Customers on the response and resolution of service inquiries and requests.
Key responsibilities
Promptly respond to customer inquiries and requests.
Take ownership for the resolution of customer service and support issues.
Go the extra mile to action commitments to closure and exceed customer expectations.
Provide thorough and timely follow up to customers whose customer service and support issues cannot be resolved during the initial call.
Activate, charge and stage mobility devices and apply accessories as per customer requirements.
Proactively communicate with customers when inventory constraints and/or quality issues impact timely fulfilment of orders.
Manage customer complaints in a positive, empathetic and professional manner and ensure timely and effective resolution.
Key requirements
Previous experience in a customer support role within a technology driven environment providing support to end users regarding their mobility devices
A strong focus on the customer and the willingness to go the extra mile to create an exceptional customer experience.
Attention to detail and commitment to getting things right first time.
Passion for continuous learning and thirst for improvement.
An ability to thrive under challenge and deliver outstanding results in a fast paced and dynamic environment
Benefits and perks
The successful candidates will receive an excellent remuneration package and all the tools to succeed in the position.
Next steps
For further information on this fantastic opportunity to join a leading brand in the industry, forward a current and relevant CV or alternatively, please call our office on 03 8639 5819