About the business

With a reputation for producing premium products, this dynamic FMCG organisation is experiencing considerable growth across all areas. To continue to keep their high standards during this growth period, they require the services of an exceptional Customer Service Representative to join their team.

About the role:

The Customer Service Representative is responsible for the management of all inbound customer orders; from processing of orders in MRP Easy to communicating with the warehouse to fulfill customer needs to ensure customer satisfaction.

Key responsibilities

• Sales Order Processing - Processing export and local orders accurately in MRP Easy

• Communicating with the warehouse to process and dispatch on time.

• Customer service - Responding to and dealing with customers enquiries and complaints. Ensuring the high volume of sales orders is processed correctly within the required time frame.

• Deliveries – Receiving and dispatching orders from each warehouse and communicating with stakeholders to ensure orders are delivered in full and on time.

• Customer inquiries - (Incl. Inbound calls & emails) provide service support to all customer inquiries, Handling customer complaints and ensuring a high level of service achieved

Key requirements

• Proven experience in a customer service role preferably within an FMCG environment

• Strong phone contact handling skills and active listening

• Customer orientation and ability to adapt/respond to different types of characters

• Excellent communication and presentation skills

• Customer centric approach

• Ability to multi-task, prioritize and manage time effectively

Benefits and perks

The successful candidates will receive an excellent remuneration package and all the tools to succeed in the position.

Next Steps

For further information on this fantastic opportunity to join a leading brand in the industry, forward a current and relevant CV to peter@segen.com.au.
Alternatively, please call Peter Cirillo on 03 8639 5819